Common questions about shipping & delivery
Tracking & Delivery
What shipping carriers do you use?
For small parcel deliveries, we mostly use UPS Ground and occasionally USPS. For freight deliveries, we use FedEx Freight.
When will my order be shipped?
If you place your order before 2pm, we will ship out your system the same day! For freight orders, we kindly ask for 1-2 days to ship your system to you.
Can I change my delivery address?
Yes! Please reach out to our Customer Service team at 855-560-5670 and we can change your address before it ships out, or redirect your packages during transit.
How can I track my order?
You will be sent a tracking number to the email you provided once your order is scanned and in transit!
How do I know I have received my complete order?
The tracking link will display all the packages in your delivery- if all are stated as “delivered”, you are set!
What if parts of my order come separately?
That’s okay! Multiple package shipments typically get split up during the shipping process but shouldn’t be too far behind the others! You should be able to track these down with the tracking link provided.
Why haven’t I received my freight shipment yet?
To receive freight, we require a scheduled delivery. Please call FedEx Freight/other courier used for a delivery appointment.
Delivery Issues
How can I change my order after it’s been placed?
We recommend you contact us immediately upon realizing you need to make a change on your order. We will make sure you get what you need!
Some of my items have been damaged in transit- what do I do?
Shipping damage is frustrating! Sometimes, it’s luckily just box damage, so please make sure to unbox everything and email support@ruralpowersystems.com with any photos of damaged items. Pictures are helpful to us in assessing how we package our orders and helps prevent problems in the future. Replacements will be promptly arranged with our Customer Service team.
My order hasn’t moved during transit for a while/packages are missing- what do I do?
Please reach out to our Customer Service team. We will initiate a lost investigation. Please allow us 24hrs to look into the situation.
I did not receive the correct parts.
While we strive for perfection and satisfaction every day, sometimes, mistakes regrettably happen. Our greatness as a company is rooted in taking care of people in an extraordinary way, which means recognizing & admitting to our mistakes. We are so sorry you received the incorrect parts and we will make it right for you! Please contact our Customer Service team at (855) 560-5670 so we can get the correct parts shipped out to you ASAP!
TERMS & CONDITIONS
These Terms and Conditions (“Terms”) are entered into by and between you and Rural Power Systems Inc. dba RPS Water Pumps, and apply to any products purchased from RPS Water Pumps (“RPS Products”) and related services provided through our website (“Services”). BY PURCHASING OR USING RPS PRODUCTS and/or SERVICES YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS, AND OUR PRIVACY POLICY. If you do not want to agree to these Terms or the Privacy Policy, you must not purchase any RPS Products or Services
CHANGES TO THE TERMS
We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them on our Website (www.rpswaterpumps.com), and apply to all purchases of RPS Products and all access to and use of the Services thereafter.
Your purchase of RPS Products and continued use of the Services following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.
PRODUCT INFORMATION
All RPS Product descriptions, prices, and availability are subject to change without notice. We also reserve the right to limit the quantities of any Products or Services that we offer, and to refuse service to anyone for any reason at any time.
DIY INSTALLATION WARNING; ASSUMPTION OF RISK
RPS Water Pumps (“RPS Products”) come with an easy to install Do-It-Yourself (“DIY”) kit intended for the consumer to install themselves or with the help of others. THE RISK OF INJURY AND ELECTRIC SHOCK EXISTS AND COULD RESULT IN SERIOUS BODILY INJURY OR DEATH. You are the best judge of your own capacity and qualifications to determine whether you can install the RPS Products or if you require assistance. Only qualified persons should install the products. Turn off power before installing. By purchasing an RPS Product, you acknowledge the potential risks and agree to assume all such risks of injury, including death.
In some cases, you may decide to hire a professional to complete some or all of the installation. Whether self-installed or professionally installed, RPS Water Pumps is unable to guarantee or offer any compensation for troubleshooting, replacing parts, pulling pumps or anything else involved in the troubleshooting/replacement process, regardless of the reason for the warranty claim.
But never fear, RPS Water Pumps has tens of thousands of customers across the USA who have successfully installed and, in those rare cases, troubleshoot their system with the help of our dedicated RPS Water Pumps support engineers!
ORDERING AND PAYMENT
When you place an order on our Website, you agree to pay for the RPS Products and any applicable shipping and handling fees. We accept payment by credit card, debit card, and PayPal, and all payments are processed securely through a third-party payment processor.
Your order confirmation email is not a guarantee that we have the product in stock or that we will be able to ship the product to you. We reserve the right to cancel any order at any time and for any reason.
The information for all orders placed on our Website is encrypted using industry standard SSL technology. We do not store your credit card information on our servers.
PROCESSING, SHIPPING AND DELIVERY
We make every attempt to ship the same day the order is received. Sometimes, this is not possible, and the items will ship the following day or days.
We also utilize flat rate USPS boxes to try to keep shipping costs down on a case-by-case basis. We charge flat rate shipping based on the products weight and size. If you have a preferred third-party shipping service, please provide this preference with your billing details during the checkout process.
Due to popularity, some of our items require a bit of extra time to ship. This will be noted on the product page along with an estimated shipping lead time. Please contact us if you have any concerns, and we will try our best to accommodate your specific needs and communicate throughout.
We will ship your order to the shipping address provided by you during the checkout process. Shipping times and delivery dates are estimates only and are not guaranteed. You are responsible for any customs duties, taxes, or fees that may be charged by your area or country. We are not responsible for any delays or damages caused by the shipping carrier.
Title and risk of loss of the RPS Products will pass to the customer upon delivery of possession of the RPS Products by RPS Water Pumps to the carrier, subject to stoppage of RPS Products in transit.