RPS Water Pumps Warranty
RETURNS AND REFUNDS
Customers shall inspect the RPS Product within 30 days of receipt and will be deemed to have accepted the RPS Product unless you notify RPS Water Pumps of your intent to return the product. You may return the RPS Products purchased, for any reason, for a full refund up to thirty (30) days after the date of purchase. The RPS Products must be unused, in new condition, and you must pay the return shipping or return the product to RPS Water Pumps in person. For your convenience, we are happy to email printable shipping labels and deduct the cost (often a discounted rate vs. retail store rate) from your refund amount.
After 30 days and up to sixty (60) days after purchase, a full refund is not available, but transferrable store credit is available for returned products. Unfortunately, we do not accept returns past 60 days and are unable to offer refunds, however, your product warranty is transferable in event the system is sold during the Warranty Period.
As a condition of this return policy, you agree to give us the opportunity to troubleshoot the issue(s) with the RPS Product to work out any issues prior to return.
We have created an extensive help section of the user manual (www.rpswaterpumps.com/help) and we have an incredible team that can help work out any issues over the phone, text or email at (530) 240-3825 and service@ruralpowersystems.com
PRODUCT WARRANTY
2-Year System Warranty:
Rural Power Systems Inc. (RPS Water Pumps) warrants to the owner for a period of twenty-four (24) months from the date of purchase (“Warranty Period”) such RPS Products will be free from material defects in material and workmanship. During the Warranty Period, RPS Water Pumps will repair or replace any defective part(s) at no cost to the owner.
During the Warranty Period, in the event of a malfunction, the purchaser must return the defective product to receive a replacement. The warranty is limited to the repair or replacement of the defective product purchased from RPS Water Pumps. YOUR USE OF THE SERVICES AND RPS PRODUCTS IS AT YOUR OWN RISK. RPS WATER PUMPS DISCLAIMS ALL WARRANTIES UNLESS EXPRESSLY PROVIDED IN THESE TERMS, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. The above remedies shall be the sole and exclusive remedies and RPS Water Pumps’ sole liability for any breach of the limited warranty set forth above.
This warranty does not apply when the RPS Product has not been installed according to the instructions or damage has occurred through abuse, carelessness, negligence, improper installation, connecting to an improper voltage (most commonly, connecting too many panels in series for your controller) or degraded wells. Your warranty is linked to your product’s serial number, which is on record at RPS Water Pumps. RPS Water Pumps will quote all replacements not covered by warranty or outside the warranty period.
For a complete list of other available warranties and guarantees visit: www.rpswaterpumps.com/terms/
Instant Replacement Program
We understand that time is money, which is why we offer an instant replacement program. If warranty return of a part is required, we will ship the replacement part immediately while the defective part is in transit to be returned. We require a credit card number to ensure the defective part is returned and to prevent fraud. We place a temporary hold on your card, but if the defective part is returned, there will be no charges to your credit card.
Non-Warranty Replacement
There are occasions when replacement parts will be required past the 2-year warranty period. In these cases, please feel free to contact us for information on individual parts or units. We will work with you to get your system back up and running. In addition to replacement parts, we have like-new parts and systems for sale at discount prices. Contact us for more information.
Water Assurance Guarantee:
We offer a money back guarantee that our pump systems will provide you water when sized by one of our engineers to your well, desired setup and final total dynamic pumping head. We do require that static water levels, drawdown and pressure requirements are accurately estimated during the sizing process, that installation follows the instructions of the RPS User Manual, and that you give RPS engineers a chance to troubleshoot any issues.